Ughhh business story

In search of a business story, I went to James Smith & Sons, a 170ish-year-old umbrella and walking stick company. They make and sell their products right in the building. What I didn't realize is that they would be extremely rude people. I asked if I could take pictures of the store and if I could get down to the basement where they manufactured the umbrellas. They said it was fine, but that I could take pictures of the customers or employees. But, I kind of needed those pictures for the business story. I asked if there was any way, but then whatever guy I was talking to kind of flipped out and said he was busy and couldn't talk. Even though there was only one other customer in the store. If anyone feels like dishing out about £400 for an umbrella though, this is the shop for you. How are these people still in business?
Hand-made decorations on the 'crook handle' (technical term) on a few umbrellas. Tacky decorations definitely worth the extra £380 or so.